Frequently Asked Questions
Where can I find Crumps’ Naturals treats?
Crumps’ naturals treats are sold in pet specialty retailers across Canada and the U.S. If you are looking for a store in your area, please visit our store locator in the top right of our website. If you are a retailer looking for a distributor, please feel free to contact us at 1 (888) 478-4011.
Can I carry Crumps’ Naturals in my store?
Feel free to contact us at 1 (888)478-4011 or email us sales@crumps.ca
What are the payment options?
All prices on this site are in CAD and are subject to change. At this time, we accept Visa, Mastercard, American Express, and Discover credit cards, as well as Paypal for payment of orders via crumps.ca . Your credit card/account will be charged when you place your order.
Where do I track my order?
Once your order has been shipped, you will receive an email with tracking information. Use this tracking information and go to the Canada Post (orders from Canada) or FedEx website (orders from US) to locate your order.
I made an error in my order, what should I do?
If you ordered the incorrect product, entered the wrong shipping / payment information, or have another issue with your order please call 1 (888) 478-4011.
What is Crumps’ Naturals Returns & Refunds policy?
Crumps Naturals has a 100% satisfaction guarantee. If for any reason you are not satisfied with your purchase, please email customerservice@crumps.ca or call 1 888 478 4011. Our team will work with you to ensure you receive your refund. We may require you to return the product to us and in this case we will send you a prepaid envelope, or alternatively, reimburse you if we require you to mail it.
How do you know your treats and food are safe?
Crumps’ Naturals products are manufactured in Canada. We adhere to our own strict guidelines for both food safety and quality as well as the Canadian Food Inspection Agency, US Food and Drug Administration and Safe Quality Foods (SQF) International. We are continually audited by these external agencies to ensure that we are manufacturing products that are of the highest quality and meet their requirements. We have exceeded international quality and safety standards with our “Global Food Safety Certifications” from 2014 to present scoring consistently in the excellent range, year after year. Feel free to read more about our Food Safety initiatives.
Does Crumps’ Naturals meet AAFCO standards?
Our products are manufactured to the highest international quality benchmarks in our own manufacturing facility allowing us to maintain tight controls and rigorous food safety and quality standards. All Crumps’ Naturals products meet or exceed the AAFCO approved standards.
Are all of your ingredients sourced locally?
Crumps’ Naturals sources most of our ingredients in North America. When we do source beyond North America, we aim to provide as much transparency as we can. Please see our ingredient promise and sourcing map for more information.
Caring Promises - About Us
How does Crumps’ Naturals ensure the shelf life of its products without the use of artificial preservatives
All of Crumps’ Naturals products are gently dehydrated at a low temperature to preserve the nutritional integrity of each product. Measures like time, temperature, water activity and moisture are documented and monitored with each batch to ensure shelf stability. Learn more about our Food Safety Initiatives here!
